Recognizing the paramount importance of consumer trust in the competitive landscape of the travel industry, Trek tide travel has embarked on a strategic initiative to implement service guarantees as a cornerstone of its operational framework. This approach not only serves to instill confidence and reliability in the minds of customers but also acts as a catalyst for achieving operational excellence within the organization. By embracing service guarantees, trek tide travel endeavors to uphold itself to elevated standards of performance and accountability. Through this commitment, the company aims to foster a culture of continuous improvement, where every aspect of its operations is scrutinized and optimized to deliver unparalleled service quality. Moreover, the adoption of service guarantees facilitates streamlined decision-making processes across all teams within WanderEase. By aligning operational decisions with tangible metrics such as cost implications, the company empowers its teams to prioritize initiatives that yield the highest return on investment. For instance, when evaluating whether to address a technical issue affecting the cancellation policy display, teams can now quantify the potential cost savings of remedying the problem, thereby facilitating more informed and decisive action.
Our journey began with a simple yet powerful vision: to redefine the meaning of service and create moments of joy, comfort, and delight for our valued clients. From the moment you engage with us, whether it’s in person, online, or over the phone, we are dedicated to providing a seamless and memorable experience that reflects our unwavering commitment to your satisfaction. What sets us apart is our unwavering dedication to quality and consistency. From the products we offer to the expertise of our team members, we go above and beyond to ensure that every aspect of our service meets the highest standards of excellence. Whether you’re seeking assistance, advice, or simply a friendly smile, you can trust that you’re in good hands with us.
WanderEase guarantee: 1 Guaranteed tickets
Once you pay, your ticket is guaranteed.
(We won’t ask you for a rupee more, and we will get you the ticket.)
WanderEase. What’s the big deal about this? showed a price, customer paid it, then WanderEase, is bound to deliver the goods, no?
Well, not quite. WanderEase is only an agent – the flight is being sold by the airline. And airline ticket prices are dynamic, changing on the fly.
So, sometimes the ticket price would change between the time we showed the customer the price and the time we received payment. Sometimes we had issues with the payment gateways such that we thought payment had failed when it had actually succeeded. At other times, there was a tech issue in booking the ticket with the airline. The ticket would then have to created manually, which, of course, meant delays and price increases.
WanderEase guarantee: 2 Instant Refunds
How It Works
Select a “Free Cancellation, Zero Payment Now” room or flight.
Book without any payment using your credit card.
Booking amount will be charged from your credit card two days before the free cancellation end date.
Booking can be cancelled at no cost till the free cancellation end date.
FAQs
What if my plans change, and I want to cancel?
Your booking can be cancelled at no cost till the free cancellation end date. Any cancellation after the free cancellation end date will not be refundable. The cancellation of a booking can be done from My Trips section on the WanderEase APP/Website.
What if my card is charged, and I want to cancel after that?
Even if your card is charged, your booking can be cancelled till the free cancellation end date and the refund will be done to the same credit card. Any cancellation after the free cancellation end date will not be refundable. The cancellation of a booking can be done from My Trips section on WanderEase APP/Website.
What if I want to pay for the booking now? We will automatically charge your card two days before the free cancellation end date, however you can opt to pay sooner for the booking anytime before the free cancellation end date. You can complete the payment for your booking in the My Trips section.
